Is Your Clinic Ready for AI?

Practical Tips to Consider

Disclaimer: I’m not a legal expert or privacy regulator.  This article is to help distill key themes and offer some practical starting points for clinic leaders.

We Create a LOT of Data—But Who’s Using It?

As humans interacting with phones, wearables, and digital health systems, we create copious amounts of data every day.

• The average person generates hundreds of gigabytes of data daily—and potentially terabytes per year (IDC & Seagate, 2020).

• In healthcare, even where patient records and imaging contain rich insights, only 3–5% of this information is actively used to improve care (IBM Watson Health, 2021; Deloitte, 2023).

• A 2023 Canadian Medical Association survey found that only 20% of Canadians feel confident they understand how their health data is being used.

And the truth is—many health providers don’t either.

As AI tools enter clinics and data volumes grow, these transparency and trust gaps are only getting more urgent.

Canada’s AI Momentum in Healthcare

AI is reshaping healthcare in Canada—from drug development and diagnostics to administrative workflows, telehealth, and triage. We're seeing new technologies emerge across research, clinical, and operational functions.

That’s not necessarily a bad thing.

When implemented ethically and safely, AI can help scale research, detect patterns in patient populations, reduce clinician burden, and improve care coordination. It can even enhance administrative efficiency through automated note-taking and scheduling.

But it’s not all smooth sailing.

• Federal AI-specific legislation (like Bill C-27) is still in progress.

• Provincial regulators are updating privacy guidance in real-time.

• And EMR vendors or AI startups may use data in ways clinicians and patients don’t expect—or consent to.

The Privacy & Security Reality for Clinics

Privacy and data security are among the top concerns in AI adoption across Canadian healthcare.

• Only 21% of Canadian physicians feel confident that AI tools can protect patient privacy (CMA, 2023).

• The sector has experienced over a dozen high-profile cyberattacks in recent years—including attacks on SickKids Hospital and Newfoundland’s provincial health system.

• Canada’s privacy regulators are actively investigating how data from clinics is used by vendors, including for AI model training.

For small- to mid-sized clinics, this can feel overwhelming. But you don’t need to be a privacy lawyer to take meaningful action.

What Can Clinic Owners Do?

Here are five practical actions to consider:

1. Conduct a Privacy & Security Review

• Read your EMR’s Data Processing Agreement (DPA) or Terms of Service. Confirm that they won't use any of the data without explicit consent from you and/or the patient.

• Ask whether data is stored in Canada (this affects legal jurisdiction).

• Ensure the vendor isn’t using patient data for AI model training or analytics—unless you’ve explicitly agreed to it (see the first bullet above).

2. Ensure Informed Consent

• If you’re using AI tools (like note-taking assistants), be transparent with patients.

• Explain how their data is used, whether it’s stored, and if it’s shared.

3. Appoint an AI/Privacy/Security Designate

• This could be you as the clinic owner, or a clinic manager.

• Someone who has clear expectations and is empowered to become informed in a quickly-changing landscape.

4. Track Evolving Regulations (see point #3)

• Stay informed about provincial laws (like PHIPA, PIPA, Law 25 in Québec).

• Monitor updates from the Office of the Privacy Commissioner, CMA, and your own professional college or association.

5. Create an AI Policy for Your Clinic

• Even a one-pager outlining how you use AI and manage patient data builds accountability and trust.

Communicating With Patients

Trust is the foundation of all healthcare relationships.

Clearly explain how digital tools and AI enhance care—from reminders and record-keeping to personalized recommendations—while emphasizing your commitment to protecting personal health information.

A Final Note for Patients (really, all of us!)

If you’re a patient reading this, I encourage you: ask questions. You have a right to know:

• What data is being collected

• Where it’s stored

• Whether it’s being used for anything beyond your care

Read the forms you sign when you start with a new clinician. Healthcare is becoming more digital and data-driven every day. The more informed we all are, the better choices we can make—for our care and our privacy.Don’t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what’s going to separate this one from the rest. If you read the words back and don’t hear your own voice in your head, that’s a good sign you still have more work to do.

Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.

Navigating the Rise of Corporate Care: Support for Independent Veterinarians and Health Practitioners

The Canadian health landscape - for both humans and animals - is changing.

Veterinary medicine and many human allied health services in Canada traditionally had something in common: they were independently owned and operated by the professionals who provided the care. These practices weren’t just businesses—they were cornerstones of their communities. Personalized, relationship-based, and practitioner-led. But in recent years, we’ve seen a growing trend toward corporatization. From urban veterinary hospitals to physiotherapy clinics to multi-disciplinary health centres, large investor-backed groups are consolidating the market.

The Data: A Snapshot of a Shifting Landscape

• Veterinary Clinics: Today, about 1 in 5 veterinary clinics in Canada is corporate-owned, and nearly 40% of veterinarians now practice within these models. (Competition Bureau Canada, 2024)

• Physiotherapy Clinics: Though private practices still dominate, corporate-backed regional chains—like LifeMark (owned by Loblaw/Shoppers Drug Mart)—are expanding rapidly. As of 2025, there are approximately 18,600 physiotherapy businesses in Canada. (IBISWorld, 2025)

• Chiropractic Clinics: Roughly 69% of chiropractors in Canada still operate as sole proprietors, meaning approximately 31% are now part of multi-site or corporate-owned operations. (Canadian Chiropractic Resources Databank, 2024)

What This Means for Independent Clinics

If you’re running an independent clinic, these shifts are more than just headlines.

You might be:

• Feeling pressure to match corporate pricing or hours.

• Struggling to recruit or retain staff.

• Wondering how to plan for growth—or succession.

• Working harder than ever but feeling unsure how to compete.

The truth is, independent clinics still form the majority in most sectors. But the rise of corporate care is advancing—and fast. That creates a strategic imperative for small, practitioner-led clinics to adapt smartly, without losing what makes them special.

Why Independent Clinics Still Matter

Corporatized clinics may offer standardization, access to capital, and marketing muscle—but they can’t replicate the deep community ties, continuity of care, and values-based service that independent providers deliver every day.

Your clinic doesn’t need to become corporate to thrive.  But it does need to be clear, focused, and supported in how it operates, grows, and evolves.

I work with independent clinic owners in both human and animal health—from physiotherapists to veterinarians—who want to stay small, local, and practitioner-led without burning out or falling behind.

Together, we tackle:

• Strategic planning and business model refinement

• Team building and staff retention

• Operational efficiency and process improvement

• Sustainable growth—or right-sizing for peace of mind

I support your clinic’s goals with clarity, calm, and strategy—while always centering the values that led you into care in the first place.

Let’s Connect

If you're an independent clinic owner feeling the weight of change, I’d love to connect. And if you're thinking about starting a practice in today’s competitive landscape—veterinary, physiotherapy, or any of the allied health sectors—but feel uncertain about how to stand out, let's talk.

Together, we can strengthen and protect what makes your vision meaningful, while building the clarity, structure, and strategy your clinic needs to thrive in a changing market.

Send me a message or book a FREE 30 minute conversation. I’m here to support your success.